Contact us first
As the manager of the scheme, we’re committed to resolving your complaint as quickly as possible.
0800 266 374
Bonus Bonds Centre
71 George Street, Dunedin Central
Freepost Bonus Bonds, PO Box 898, Dunedin 9054
Contact the supervisor next
Trustees Executors Limited can be contacted at the following address.
Trustees Executors Limited
09 308 7100
Level 7, 51 Shortland Street, Auckland 1010
PO Box 4197, Shortland Street, Auckland 1140
If you're still not happy
You can get free independent assistance from the following respective dispute resolution schemes.
Our dispute resolution scheme
The Banking Ombudsman can be contacted at the following address.
0800 805 950
The Banking Ombudsman
1 Post Office Square, Wellington 6011
Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146
The supervisor's dispute resolution scheme
Financial Services Complaints Limited can be contacted at the following address.
0800 347 257
Financial Services Complaints Limited
101 Lambton Quay, Wellington
PO Box 5967, Wellington 6145
You will not be charged a fee by us, the supervisor or the dispute resolution scheme for investigating or resolving a complaint.