General information on cashing in

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Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

  • Expand/collapse listCashing in Bonus Bonds
    • Expand/collapse listCan I still cash in my Bonus Bonds? And could this change in the future?
    • Expand/collapse listWhat documents should I take to an ANZ branch if I am looking to redeem or update my details?
    • Expand/collapse listI have decided to cash in my Bonus Bonds, what should I do with the funds?
    • Expand/collapse listWill there be a limit on how many Bonus Bonds I can redeem at any one time?
    • Expand/collapse listHow do I redeem my Bonus Bonds (ANZ Customer)?
    • Expand/collapse listHow do I redeem my Bonus Bonds (Non-ANZ Customer)?
    • Expand/collapse listIs it safe for me to come into branch to redeem my Bonus Bonds?
    • Expand/collapse listHow do I redeem my Bonds Bonds when there’s no local ANZ branch?
    • Expand/collapse listWhat if I find a Bonus Bonds certificate or bondholder card hidden away years from now – will I still be able to redeem them?
    • Expand/collapse listI want to cash in my child's Bonus Bonds but I didn’t purchase them.
    • Expand/collapse listI purchased bonds for a minor that’s not my child, can I cash them in?
    • Expand/collapse listI bought Bonus Bonds as a gift and want to redeem them. What do I do?
    • Expand/collapse listI live overseas how do I redeem my Bonus Bonds?
    • Expand/collapse listI have not received my money and it has taken longer than I was told it would. What should I do?
    • Expand/collapse listIf I cash-in my bonds today, how long will it take to get my money?
    • Expand/collapse listWhat if I can't find my certificates - can I still cash in my Bonus Bonds?
    • Expand/collapse listIf I cash in my Bonus Bonds, what is the last prize draw I am eligible to participate in?
    • Expand/collapse listWhy are certain Bonus Bonds not displayed for cashing in?
    • Expand/collapse listHow will I know if my cash in request has been processed?
    • Expand/collapse listWhat if my computer crashes while I'm cashing in Bonus Bonds?
    • Expand/collapse listWhy have I received a cheque from Bonus Bonds?
    • Expand/collapse listChoosing different payment methods
    • Expand/collapse listHow to change your payment method
    • Expand/collapse listMy bank no longer accepts the deposit of cheques
    • Expand/collapse listANZ is no longer accepting the deposits of cheques
    • Expand/collapse listI have Power of Attorney for some Bonus Bonds, do I cash them in the same way?
    • Expand/collapse listMy Bonus Bonds are in the name of a Trust. How do I cash them in?
    • Expand/collapse listOur Bonus Bonds are held by a syndicate / informal trust, how do we cash them in?
    • Expand/collapse listOur Bonus Bonds are held by a club / society, how do we cash them in?