The Scheme has moved into wind-up, will I still be able to use MyBonusBonds?
Yes, you can continue to view your bonds online, communicate securely with us using Bondmail and keep your contact details up to date.
How do I find out my balance, or if I have any existing Bonus Bonds?
With MyBonusBonds you can check your balance, update your contact details view previous prize winnings and email us securely using Bondmail. With the exception of using Bondmail, you can also do this by visiting an ANZ branch with appropriate identification.
How can I change my address?
To change your address:
- Log on to MyBonusBonds and go to the 'My Details' screen.
- If you don’t have MyBonusBonds access, download and complete Bondholder Information Update Form (PDF 318kb) and take it to any ANZ branch, or post it to Bonus Bonds Centre, PO Box 898, Dunedin 9054, New Zealand. (Please remember to include your bondholding number and previous address, and sign the form).
What types of bondholdings allow me to use MyBonusBonds?
MyBonusBonds will give you access to the following bondholdings:
- Individual bondholdings you own
- Joint bondholdings you share with someone else
- Your children's bondholdings (if they are under 15 years of age and you are recorded as the parent or guardian of the child).
For bondholdings that require two or more signatures to operate, including a bondholding for a child under 15 years of age where two parents are required to sign, you may access information such as balance and prizes won using MyBonusBonds. However you will not be able to update bondholding details using MyBonusBonds.
If you already use MyBonusBonds and wish to add another bondholding that you own or have operating authority on, send us a Bondmail including the applicable bondholding number to request this.
Can I access joint bondholding information through MyBonusBonds?
For bondholdings that require two or more signatures to operate, including a bondholding for a child under 15 years of age where two parents are required to sign, you may access information such as the balance and prizes won. However you will not be able to update bondholding details.
If you want to change bondholding details through MyBonusBonds, then each bondholding must have single signing authority which means each customer associated with that bondholding can make these changes without the consent of the other associated customers. To organise single signing authority, every customer associated with that bondholding will need to go into an ANZ branch to provide this.
If your child's bondholding requires two signatures, both signatories will need to give permission (with both signatories signing) before updating details on your child’s bondholding such as addresses. Both signatories will need to go into a branch to confirm updated details. Alternatively you can arrange for single signing authority so that you can make these changes using MyBonusBonds.
How do I register my children's bondholding?
Provided you are recorded as their parent or guardian on their bondholding and have operating authority over their Bonus Bonds, if you've already registered for MyBonusBonds, send us a Bondmail requesting us to link your children's bondholdings that you have operating authority over. Please provide their bondholding numbers.
Are there any costs for accessing MyBonusBonds?
No, MyBonusBonds is free to access.
What if I forget my access number or password?
If you have forgotten your access number, call 0800 266 374 and correctly answer some questions specific to your bondholdings.
If you have forgotten your password, you can reset it by clicking on the 'Forgot password' link from the MyBonusBonds log on page to have it reset.
How do I remove my bank account details in MyBonusBonds?
Please send us a Bondmail if you wish to remove a bank account from MyBonusBonds.
How do I know if I’ve won Bonus Bonds prizes in the past?
All major prize winners for all draws will have been contacted at the time of winning their prize. Prize winning notices were also posted or emailed to all winners for whom we held a current contact detail. If you haven’t given us your current contact details and you’d like to check whether you’ve been a winner in the past, get in touch in one of the following ways:
If you're activated on MyBonusBonds:
Login to MyBonusBonds and click on ‘My prizes’ for recent prize draws, or ask us about whether you have won prizes by sending us a BondMail
If you're an ANZ customer:
Call the contact centre on 0800 266 374 (+64 3 474 1299 from overseas).