Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

• Expand/collapse listPayments to bondholders
  • Expand/collapse listCan I give you my account details now?

    Yes, you can. In order to make the process as smooth as possible, please find any details you may have of your bondholdings and think about any past addresses that you may have used at the time of purchase.
    
    Call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listWill I receive payment as soon as I give my account details for payment?

    No, not immediately.
    
    All bondholders who continued to hold Bonus Bonds after the wind-up was announced on 31 October 2020, and have updated their bank account details, will be paid out. We commenced making payments in December 2021, of $1.10 per Bonus Bond held in our first payment.
    
    Distribution payments are made weekly each Tuesday as customers, who haven’t yet received their payment, provide their bank account details. This will continue until the wind up is complete. Note international payments may take an additional 2-3 business days to appear.
    
    An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listWho will receive payment, how much will they receive and when can they expect to receive it?

    All bondholders who continued to hold Bonus Bonds after the wind-up was announced on 31 October 2020, and have updated their bank account details, will be paid out. We commenced making payments in December 2021, of $1.10 per Bonus Bond held in our first payment.
    
    Distribution payments are made weekly each Tuesday as customers, who haven’t yet received their payment, provide their bank account details. This will continue until the wind up is complete. Note international payments may take an additional 2-3 business days to appear.
    
    An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listHow will you pay me when the wind up has been completed and will I get paid out all in one payment?

    We will make payment to any NZ bank account of your choice. We commenced making payments in December 2021, of $1.10 per Bonus Bond held in our first payment.
    
    If we have your current contact details, we are likely to have been in contact with you to request your bank account details and recommend you provide us with a current email address and check that your residential address is up to date.
    
    Call the contact centre on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.
    
    Distribution payments are made weekly each Tuesday as customers, who haven’t yet received their payment, provide their bank account details. This will continue until the wind up is complete. Note international payments may take an additional 2-3 business days to appear.
    
    An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listI bought Bonus Bonds as a gift. Who will receive the funds when the Scheme is wound up?

    Only the legal owner of the Bonus Bonds will receive the funds. If that person is now 15 (or older), they can instruct us where the bonds should be paid to. If the bondholder is under 15 (a minor), we will take instruction on where to pay from their legal guardian.

  • Expand/collapse listCan I donate my proceeds to a charity? Can I get a receipt for this?

    Yes we can accept your instructions to pay your share of the proceeds to The Cancer Society of New Zealand.
    
    ANZ is the major sponsor of The Cancer Society of New Zealand and has supported them for over 30 years. If you select this option, then we don't require your bank account details and will provide confirmation when we have completed your donation(s). If you require a receipt once the donation has been made and your donation is $5 or more, The Cancer Society can provide you with a tax deductible receipt. Please email The Cancer Society admin@cancer.org.nz with your full name, the date and the amount of the donation and your bondholding number (we’ll provide you a payment confirmation) and The Cancer Society will provide you with a receipt.

  • Expand/collapse listCan I get paid out in cash or cheque?

    No. We will make payment distributions to valid bank accounts.
    
    Please contact us to advise your bank account details and check that your email and residential addresses are up to date.
    
    Call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listMy child has Bonus Bonds, how do I ensure they receive their money when the Scheme is wound up?

    Please note that that when the child turns 15, they will automatically receive operating authority and may provide us with different instructions
    
    The person recorded on the Bonus Bonds Register as the child’s parent and/or legal guardian can provide a bank account for the funds to be deposited into when the scheme is wound up. That person may be the child’s parent or the person who purchased the Bonus Bonds. If the person wishing to provide the bank account is not the person recorded on the Bonus Bonds Register, before we can accept their instructions we will require a signed letter from the person recorded on the Register giving their authority to for us to accept the instructions. We can then also accept a current email address and check that the residential address is up to date.

  • Expand/collapse listDo bondholders need to pay tax on their distributions?

    Bondholders do not have to pay tax on any distribution from the Bonus Bonds scheme.

  • Expand/collapse listI can’t find the details of my bondholding (e.g. Bonus Bonds certificate), can I still provide my payment instructions?

    Yes, you can and we will do our very best to locate your bondholding while we have you on the phone. You’ll need to call our Bonus Bonds team on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT. In order to help find the details of your bondholding, before you call have a think about any past addresses that you may have used at the time of purchase and whether your bondholding might be under a previous name e.g. a maiden name. In some cases, we may need you to provide additional documents and we will let you know if that applies to you.

  • Expand/collapse listCan I have my distribution paid into more than one bank account?

    No, we can make payment into one bank account only.

  • Expand/collapse listI haven’t supplied my payment details yet, can I still get my Bonus Bonds payment?

    Yes, you can. In order to make the process as smooth as possible, please find any details you may have of your bondholdings and think about any past addresses that you may have used at the time of purchase.
    
    We are processing payments each week for customers who are yet to provide their bank account. Depending on when you provide your details to us, payment may take up to 5 business days to process. Note international payments may take an additional 2-3 business days to appear.
    
    Call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listWhen can I expect my Bonus Bonds payment to be made?

    All bondholders who continued to hold Bonus Bonds after the wind-up was announced on 31 October 2020, and have updated their bank account details, will be paid out. We commenced making payments in December 2021, of $1.10 per Bonus Bond held in our first payment.
    
    Distribution payments are made weekly each Tuesday as customers, who haven’t yet received their payment, provide their bank account details. This will continue until the wind up is complete. Note international payments may take an additional 2-3 business days to appear.
    
    An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listHow will you notify me of payment?

    Upon payment, all customers (with a valid email or mailing address) will be sent a payment notice, confirming their distribution has been paid and the account it has been paid to. Emails will be received shortly after the payment is made. Please note mailed distribution notices will take longer to be received.
    
    The bank account statement will include the applicable bondholding number(s) and any identifying information the customer requested when they advised us of their wind-up bank account.
    
    Customers with multiple bondholdings will receive one payment and distribution notice per bondholding. Exception: we have merged bondholdings for most (but not all) bondholders who’re sending their payment overseas, if both the ownership of their bondholding was the same and the wind-up bank account number is the same.

  • Expand/collapse listHow can I calculate if my Bonus Bonds payment is correct?

    Your payment should be your Bonus Bonds balance multiplied by 1.10.
    
    If it is going to an international bank account, it’ll then be converted into the currency requested based on the exchange rate applicable for the payment date.

  • Expand/collapse listWhen can I expect the second payment and how much will it be?

    If a second payment is made, it is likely to be very small at no more than $0.05 per Bonus Bond you hold. You may consider that donating the proceeds of a second payment to the Cancer Society of New Zealand is a practical alternative to receiving an international payment of low value. If you would like to do this, please call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listI haven’t received my Bonus Bonds payment yet, where is it?

    All bondholders who continued to hold Bonus Bonds after the wind-up was announced on 31 October 2020, and have updated their bank account details, will be paid out. We commenced making payments in December 2021, of $1.10 per Bonus Bond held in our first payment.
    
    Distribution payments are made weekly each Tuesday as customers, who haven’t yet received their payment, provide their bank account details. This will continue until the wind up is complete. Note international payments may take an additional 2-3 business days to appear.
    
    If you have received a payment notice or email, please first check your bank account before you call as payments can be processed by the receiving bank at different times during the day. International payments will take an extra two business days to arrive. Your bondholding number will be included as a reference with the payment. If it is still not there, please call us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT to check the details we have on record for you. Please have your payment notice or email handy when you call.
    
    If you have not received a payment notice or email, or you still have questions please call us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT to check the details we have on record for you.

  • Expand/collapse listI have received a Bonus Bonds payment but I think it is incorrect, what do I do?

    Please call us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT. If you have received a payment notice or email, please have this handy when you call. Please check your bank account before you call as payments can be processed by the receiving bank at different times during the day. Your bondholding number will be included as a reference with the payment.

  • Expand/collapse listI have received a Bonus Bonds payment that doesn’t belong to me, what do I do?

    Please get in touch so we can check for you by calling us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT.
    
    A bondholding number will be included as a reference on your bank account with the payment. Please have this handy when you call, along with the payment notice or email if you have received one.
    
    If a mistake has occurred, we will contact your bank promptly to seek return of the funds.

  • Expand/collapse listThe bank account I provided for my Bonus Bonds payment is closed. How do I get my payment?

    If you have other bank accounts remaining with that bank, please check these. If the payment was made within the past week, redirection of the payment to a valid account in your name or return of the funds to Bonus Bonds, may still be in progress. If we receive the funds back, we will reattempt payment each Tuesday providing a valid bank account is held. Please contact us to update your bank account with us.
    
    You can call us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT.
    
    If you have received a payment notice or email, please have this handy when you call.

  • Expand/collapse listI’ve received one payment but I have multiple bondholdings - I am confused?

    Your payments may have been combined. Please add the value of your bondholdings together and your payment should be your total Bonus Bonds balance multiplied by 1.10.
    
    If it is going to an international bank account, it’ll then be converted into the currency requested based on the exchange rate applicable for the payment date.
    
    If this is not the value of your payment please call us on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listI’ve received multiple bondholders payments for family and friends at their request, how do I tell which payment belongs to who?

    Please check the reference on the payments as they will contain the bondholding number for each payment.
    
    The bondholder will have received a payment notice which will include this reference and the value of their payment.

  • Expand/collapse listI had a bank account linked to MyBonusBonds, why can’t you pay my distribution funds directly into this?

    Unfortunately, we can’t assume that accounts linked to MyBonusBonds are the account that bondholders want their Bonus Bonds payments to. So we contacted our MyBonusBonds customers by email advising them to log on to MyBonusBonds and add a bank account specifically for use for their windup payments.