Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

• Expand/collapse listPayments to bondholders
  • Expand/collapse listCan I give you my account details now?

    Yes, you can. In order to make the process as smooth as possible, please find any details you may have of your bondholdings and think about any past addresses that you may have used at the time of purchase.
    
    Call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listWill I receive payment as soon as I give my account details for payment?

    No, not immediately. We expect to make a payment of $1.10 per Bonus Bond in December. An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listWho will receive payment, how much will they receive and when can they expect to receive it?

    All bondholders who continue to hold Bonus Bonds after the wind-up was announced on 31 October 2020, will be paid out.
    
    We expect to make a payment of $1.10 per Bonus Bond in December. An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listWill you give bondholders their money early if they can demonstrate hardship?

    Please contact us if you are suffering financial hardship. We have a process in place for bondholders who can demonstrate genuine hardship. In order to receive an early hardship payment the bondholder will have to forego their share of reserves.

  • Expand/collapse listHow will you pay me when the wind up has been completed and will I get paid out all in one payment?

    We will make payment to any NZ bank account of your choice. If we have your current contact details, we are likely to have been in contact with you to request your bank account details and recommend you provide us with a current email address and check that your residential address is up to date.

    Call the contact centre on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

    We expect to make a payment of $1.10 per Bonus Bond in December. An additional small payment may be made at a later date when the wind-up is finalised, if there are any remaining funds to be distributed.

  • Expand/collapse listI bought Bonus Bonds as a gift. Who will receive the funds when the Scheme is wound up?

    Only the legal owner of the Bonus Bonds will receive the funds. If that person is now 15 (or older), they can instruct us where the bonds should be paid to. If the bondholder is under 15 (a minor), we will take instruction on where to pay from their legal guardian.

  • Expand/collapse listCan I donate my proceeds to a charity?

    Yes we can accept your instructions to pay your share of the proceeds to The Cancer Society of New Zealand.
    
    ANZ is the major sponsor of The Cancer Society of New Zealand and has supported them for over 30 years. If you select this option, then we don't require your bank account details and will provide confirmation when we have completed your donation(s). If you require a receipt once the donation has been made and your donation is $5 or more, The Cancer Society can provide you with a tax deductible receipt. Please email The Cancer Society admin@cancer.org.nz with your name and the date of the donation (we’ll provide you a payment confirmation) and The Cancer Society will provide you with a receipt.

  • Expand/collapse listCan I get paid out in cash or cheque?

    No. We will make payment distributions to valid bank accounts.

    We will be in contact to request bank account details and recommend you provide us with a current email address and check that your residential address is up to date. If you need to contact us to advise of any changes to your details, we encourage you to call our specialist Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listMy child has Bonus Bonds, how do I ensure they receive their money when the Scheme is wound up?

    Please note that that when the child turns 15, they will automatically receive operating authority and may provide us with different instructions
    
    The person recorded on the Bonus Bonds Register as the child’s parent and/or legal guardian can provide a bank account for the funds to be deposited into when the scheme is wound up. That person may be the child’s parent or the person who purchased the Bonus Bonds. If the person wishing to provide the bank account is not the person recorded on the Bonus Bonds Register, before we can accept their instructions we will require a signed letter from the person recorded on the Register giving their authority to for us to accept the instructions. We can then also accept a current email address and check that the residential address is up to date.

  • Expand/collapse listDo bondholders need to pay tax on their distributions?

    Bondholders do not have to pay tax on any distribution from the Bonus Bonds scheme.

  • Expand/collapse listI can’t find the details of my bondholding (e.g. Bonus Bonds certificate), can I still provide my payment instructions?

    Yes, you can and we will do our very best to locate your bondholding while we have you on the phone. You’ll need to call our Bonus Bonds team on 0800 266 374 or +64 3 474 1299 from overseas (charges may apply), Monday to Friday, between 8am and 6pm NZT. In order to help find the details of your bondholding, before you call have a think about any past addresses that you may have used at the time of purchase and whether your bondholding might be under a previous name e.g. a maiden name. In some cases, we may need you to provide additional documents and we will let you know if that applies to you.