Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

  • Expand/collapse listBonus Bonds wind-up
    • Expand/collapse listMy family member/friend/neighbour received a letter regarding their Bonus Bonds account information, but I haven’t received one, why not?
    • Expand/collapse listCan I give you my account details now?
    • Expand/collapse listI have received a letter or email about the Bonus Bonds wind up and it directs me to an internet site to enter my personal information online. How do I know this is legitimate and my personal information will be held securely?
    • Expand/collapse listWhy has ANZIS made the decision to stop accepting new investments into Bonus Bonds and wind up the scheme?
    • Expand/collapse listWho is ANZIS?
    • Expand/collapse listWhat are reserves?
    • Expand/collapse listHow long will it take to wind up the Scheme?
    • Expand/collapse listWho will receive payment, how much will they receive and when can they expect to receive it?
    • Expand/collapse listWhat if someone finds a Bonus Bonds certificate or bondholder card hidden away years from now – will they still be able to get paid out for the units they hold?
    • Expand/collapse listWhat is ANZ charging the Bonus Bonds scheme?
    • Expand/collapse listMy child has Bonus Bonds, how do I ensure they receive their money when the Scheme is wound up?
    • Expand/collapse listWhat happens with the investment returns realised during the wind-up process?
    • Expand/collapse listI’m not happy, how do I make a complaint?
    • Expand/collapse listWhen was the last prize draw and how do I know if I’ve won Bonus Bonds prizes in the past?
    • Expand/collapse listWhy have you removed MyBonusBonds?
    • Expand/collapse listHow do I get in touch without BondMail?
    • Expand/collapse listCan I still get my BondMail responses?
    • Expand/collapse listHow did you communicate that MyBonusBonds would be withdrawn?
    • Expand/collapse listHow long is there left to claim Bonus Bonds through ANZ and when will the Bonus Bonds Scheme wind-up be completed? How will bondholders collect any unclaimed monies from then?