Your questions answered

You may have a number of questions following the changes announced around the Bonus Bonds scheme, so we’ve provided the following FAQs to help answer these.

• Expand/collapse listUpdating bondholder details
  • Expand/collapse listWhat documents do I need to provide if I want to update my details?

    If you have received a communication from us asking for your bank account number, please follow the instructions provided in that communication.
    
    Alternatively, you can call us on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listI live overseas, how do I update my details or receive payment? and can I get my funds paid to an international bank account?

    If you have received a communication from us asking for your bank account number, please follow the instructions provided.

    If you have not received a communication from us, we may not have current contact details for you or due to the number of bondholders we need to contact, it is necessary for us to spread out the communications and yours will follow.

    You can call our dedicated Contact Centre team on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges will apply) Monday to Friday, between 8am and 6pm NZT and we will advise you what information we require from you and how you can provide this.

    Alternatively, you can complete the Bondholding Wind-up Instruction form to provide the details we need.

    Note that international payments may incur fees from intermediary and recipient banks, which may reduce the amount that you will receive. The fees are set by the intermediary and recipient bank and we’re unable to advise what these may be. We will convert the value of our distribution into your chosen currency based on the exchange rate offered by ANZ Bank New Zealand Limited at the time of the transaction.

    Where these fees for international payments may significantly reduce or be more than your entitlement, you could consider donating your entitlement to The Cancer Society of New Zealand. We can do this on your behalf and this donation will not incur any fees. Alternatively, if you would prefer us to hold your initial payment until a full and final payment is ready and receive your entitlements in one payment and pay one set of fees, we can do this for you. We are unable to confirm the date of a full and final payment.

  • Expand/collapse listHow are bondholders with incorrect contact details being kept informed?

    ANZ posted a media release to announce the changes to bondholders and inform the public. The 2020 Annual Report which provided detail of our intention to wind the scheme up has been available since 30 September 2020 also. This information is also posted on the ANZ and Bonus Bonds websites and via social media to assist in reaching a wider audience, as well as radio and press advertisements. We’ll continue to update the Bonus Bonds website with important information and do further advertising, when required, to keep bondholders informed. We recommend you provide us with a current email address and check that your residential address is up to date. If you need to contact us to advise of any changes to your details, we encourage you to call the contact centre on 0800 266 374 or + 64 3 474 1299 from outside of NZ (charges may apply) Monday to Friday, between 8am and 6pm NZT.

  • Expand/collapse listMy Bonus Bonds are in the name of a Trust. How do I update the details?

    We require a Trust document that will notify us of who the trustees/ signatories are.
    
    These trustees/signatories will then need to present us with their full identification documentation and all will need to sign the update details form unless the trust document states one trustee can sign alone (this is uncommon). Should the Trust document prove to be historic or signing instructions have been amended since, we require legal documentation that states who the current trustees of the Trust are.

  • Expand/collapse listOur Bonus Bonds are held by a syndicate / informal trust, how do we update our details?

    We require a declaration on the update details form by the signatory /claimant, that to the best of their knowledge, they are the authorised signatory, and the bondholding was set up by them as an informal trust/syndicate.

  • Expand/collapse listOur Bonus Bonds are held by a club / society, how do we update our details?

    We require recent Meeting Minutes or a legal document that specifies who the current signatories are.

  • Expand/collapse listMy relative is a bondholder, but they are now deceased. What will happen with their Bonus Bonds?

    If you haven’t already done so, you or your solicitor can let us know when someone has passed away. You can do this by visiting any ANZ branch. If you are the authorised claimant, please bring in a copy of your ID and a copy of the death certificate. Alternatively, call us on 0800 269 296. When you contact us we can go through everything with you as our requirements vary when a will exits and whether probate is required. We will let you know the next steps and what documents you may need to provide in order that when payments are made during the wind up of the Bonus Bonds Scheme, these are made promptly in accordance with the deceased wishes.